Effective Date: 2023/03/15
At Gaius Sportswear, we are committed to providing our customers with high-quality sportswear and exceptional customer service. We understand that there may be instances where you need to request a refund for your purchase. Please read our refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds:
You are eligible for a refund if you meet one or more of the following criteria:
- You received a damaged or defective product.
- You received the wrong item or size.
- You wish to return an item within the specified return period (see Section 2).
2. Return Period:
- You must initiate a refund request within 30 days of the date of delivery for your purchase.
- Returns initiated after the 30-day period will not be accepted.
3. Conditions for Refund: To be eligible for a refund, the item must be in its original condition, including:
- Unworn and unused.
- In the original packaging with all tags and labels attached.
- Free from any odors, stains, or damages not caused by the customer.
4. Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team at 1300 291 115 / admin@gaius.com.au with your order number and reason for the refund request.
- Our customer support team will provide you with instructions on how to return the item(s).
Once we receive the returned item(s) and verify their eligibility, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
5. Refund Amount:
The refund amount will include the purchase price of the item(s) and any applicable taxes.
Shipping and handling charges are non-refundable unless the return is due to an error on our part.
6. Timeframe for Refunds:
We aim to process refunds within [insert number of business days] after receiving the returned item(s).
Please allow additional time for your financial institution to process the refund.
7. Exchanges:
If you wish to exchange an item for a different size or color, please follow the same process as outlined in Section 4.
We will process your exchange once we receive the returned item(s) and, if available, send the replacement item(s) to you.
8. Contact Information:
If you have any questions or concerns about our refund policy, please contact our customer support team at [insert contact information].
9. Changes to Refund Policy:
Gaius Sportswear reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be reflected on our website.
By making a purchase from Gaius Sportswear, you agree to abide by this refund policy.
Thank you for choosing Gaius Sportswear for your sportswear needs. We value your satisfaction and will do our best to ensure a smooth refund process should the need arise.
